Support
We're a small team and we read every message. The fastest way to reach us is email.
We reply to every email, usually within 1–2 business days.
Before you write
It helps us fix things faster if you include:
- What you were doing when it happened
- Your device and OS version (e.g. iPhone 15, iOS 18.2)
- The app version, shown at the bottom of the Settings screen
- A screenshot, if something looked wrong
If you write to us from Settings → Contact Us in the app, we attach this automatically.
Common questions
How do I delete my account?
Open the app and go to Settings → Account → Delete account. This permanently erases your account and all of your learning data. It can't be undone, and we can't restore it afterwards. If you can't sign in to reach that screen, email us and we'll take care of it for you.
How do I get my data?
Email us and we'll send you a copy of your account and learning data. We respond to data requests within 30 days.
I can't sign in.
Neko Sensei supports Email, Google, and Apple sign-in. Make sure you're using the same method you signed up with — an account created with Google can't be reached with an email and password. If you signed up with email and forgot your password, use Forgot password? on the sign-in screen. Still stuck? Email us with the address you signed up with.
How do I change my password?
Settings → Account in the app, if you signed up with email. If you use Google or Apple sign-in, your password is managed by them, not by us.
Something in a card or translation looks wrong.
Please tell us — send the word or sentence and what you'd expect instead. Corrections from users are how the deck gets better.
I want to publish my manga on Neko Sensei.
See For Manga Creators, or just email us.
Company
Neko Sensei is operated by Crunchy Granola LLC
30 North Gould Street
Sheridan, WY 82801, USA
Email: hello@nekosensei.com
See also our Privacy Policy and Terms of Service.